International Tour Operator License
International tour operator license was issued by VNAT - Vietnam National Administration of Tourism - the governmental office of tourism of Vietnam. This license is a certification of OPENTOUR JSC’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services.
Hereunder is the scans of our license. Please click on the image to enlarge. For further information, clients should check with VNAT (a governmental office of tourism of Vietnam) or Hanoi Administration of tourism (a governmental office of tourism of Hanoi ) to see our reliability.
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COMPLAINTS PROCEDURE
Since we opened for business in 1998, we haven't needed to use this procedure.
Our aim is 100% customer satisfaction, but we don't claim to be perfect. We hope you won’t have any complaints when you travel with Opentour Jsc, but should something go wrong, here's how we would deal with it.
First of all, you must notify us of the nature of your complaint immediately or as soon as possible to give us time to rectify the situation.
If we can't resolve the problem, we'll make you an offer of compensation. If you don't accept the offer, you can contact our regulatory body, the Vietnam National Authority for Tourism (VNAT), to arbitrate. VNAT's telephone number is (84.4) 3 942 4115
Vietnam National Tourism Authority (Tourism Department)
The responsible official at VNAT will ask you for full details of your complaint. He or she will contact us (and any third party or parties involved) for information and comment.
The official will then make a judgement and, if your complaint is upheld, will decide upon the amount of compensation due to you.
As it is unlikely that the process would be completed before you left the country, payment of compensation will be made retrospectively by bank transfer.
(Please note that VNAT is a government administrative department and therefore has no predisposition to favour either side in a dispute.) Total hits:
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Last modified:
11/06/2010 10:30:40 AM OPENTOUR - SINHCAFE: We are the local tourism experts We know Vietnam well and take pride in showing you our beautiful fatherland. We provide tours & travel services in Vietnam. Our market is from budget travelers who have a chance to join daily typical tours with others, to travelers who wants a customized tour, personalized service and a high quality travel product... Our company runs under Vietnam National Administration of Tourism- International tour license No: 0744/ TCDL- was guaranteed by VN Government Travelers contact with a local tour operator that will get better price with good services.
(Vietnamese tour program -Click để xem tour tiếng Việt  ) Exchange links Related information Lowest price guarantee Opentour.,Jsc was established in 1998. We are proud of being the leading Tour Operator in Viet Nam. It was guaranteed an International Tourism Operating License number 0744/TCDL. We want you to pay the lowest price possible for your holiday, taking advantage of our best available prices. You will receive a reservation confirmation number.Should you find your tours on any website (not participating in www.sinhcafe.com.vn comparison system) with the same booking conditions, at a lower price on the internet ... Vietnam Travel - Frequently Asked Questions (F.A.Qs) Payment methods & deposit for tours/ travel services Full payment for tours, hotels, travel services can be done directly at our offices or your hotel in Vietnam
In-advance payments for some hotels, tours, tickets and other services can be done by one of the following ways: Testimonials
We highly appreciate clients who used our travel services drop some words expressing their valuable opinions so that we will improve our quality to sastify all demands. For travellers who are considering to make decision, please feel free to view below feedbacks for refferences General Booking Conditions
All tours and services can be booked directly to OPENTOUR - SINHCAFE or it's appointed travel agents. Except as otherwise expressly agreed, OPENTOUR - SINHCAFE and it's clients agree that the terms and conditions for the services rendered by OPENTOUR - SINHCAFE to the clients, whether on an individual or on a tour basis, shall be governed by the General Booking Conditions set out bellow and that the said General Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between OPENTOUR - SINHCAFE and it's clients.
Booking guide
Upon arrival in Vietnam you will be met at the airport by an Opentour JSC representative holding a sign containing your name. If for any reason you do not immediately see your representative, a cell phone number is provided on the reservation confirmation which can be used to contact them (This rarely happens, but sometimes the airport is exceptionally busy and the two parties do not see each other immediately). From here you are in the care of an experienced our tour guide (if you have booked a package tour) Description of services in details The misunderstanding between " service offer " of the travel agent and "service - preferred " of the customer may cause the problem or even a broken-down in the relationship of two sides. To avoid this matter, Opentour JSC travel shall always clarify the services supply within an itinerary as clear as we can. Hereunder is the description of services we offered in which program we set up: | 